We accept order cancellations within two days after submitting an order. In such cases, a full refund will be provided. If you request a cancellation after two days of the order submission, or when the production has begun but before completion, a 75% restocking fee will apply. Once the product is fully completed or has been shipped, cancellations are no longer possible.
Please inspect your order immediately upon receipt. Any damage or defects must be reported within 2 business days by contacting us via email. Claims submitted beyond this timeframe will not be accepted. For damage claims, you must provide clear photos of both the damaged product and its packaging.
Upon signing the delivery receipt you confirm acceptance of the item condition.
Customized any blind design cannot be returned. If any quality issues arise, the seller will provide replacement parts for the buyer to install.
Upon receiving the package: Inspect the shipment packages and products immediately for any damage. If damage is found, do not discard the package boxes. Take clear photos of the damage and contact the seller
All iron products are individually crafted and customized; as such, returns or refunds cannot be granted for delays resulting from unforeseen circumstances or the client’s personal circumstances.
After the shipment leaves our facility, we cannot be held responsible for delays caused by shipping carriers or customs processing.
Products can only be returned if they are delivered incorrect order, or in damaged condition. Customers must file a return request within 2 business days of receipt.
1-Products can only be returned if they are delivered incorrect order. item must remain unaltered and in the same condition as when it was received. It must be sent back in its original packaging.
A receipt or other proof of purchase is mandatory for all return requests.
Customers are required to reach out to our customer service team for further information.
2- If a product arrives with minor damage but the original packaging remains intact, we may offer compensation in the form of a partial refund.
For severely damaged iron products, accompanied by their original packaging, a return will be arranged, and we will cover the return shipping costs.
By receiving the return item, a professional inspection will be start to the returned item, we will notify you by email regarding the status of your refund request.
If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.
If the refund did not show on your original payment method, please contact us for assistance.
